The REALTOR® Code of Ethics is written by the National Association of REALTORS® and is designed to establish a nation-wide public and professional consensus against which the practice and conduct of all REALTORS® may be judged. All members of the Texas Association of REALTORS® and the Bryan-College Station Regional Association of REALTORS® are bound by this code.
All matters regarding Code of Ethics complaints against members of this Association are taken very seriously. Complaints are heard and judged by experienced experts in the field of ethics in real estate and who have been properly trained for this task. The professional staff of the Texas Association of REALTORS® coordinates and manages all such complaints. We believe this is the best way to assure that any and all complaints are heard in a totally fair and unbiased manner by experts who do not have local personal ties with either party.
If you feel that a REALTOR® has violated one of more of the Articles of the Code of Ethics, please call the Texas Association of REALTORS® (TAR) and tell the operator who answers the call that you want to file an ethics complaint. The toll free number for TAR is 1-800-873-9155. You will be connected with the appropriate person who will guide you through the process. We suggest that before you call TAR, you prepare a written explanation that includes the facts on which the alleged violation(s) is based, cite the appropriate Article(s) and have available any other appropriate documentation pertinent to your complaint. You may be asked to submit this information to TAR.
If you prefer, you may go to the following link which will take you directly to the Texas Association of REALTORS® website Ethics page. www.texasrealestate.com/for-texas-realtors/ethics
If you have any questions, please call the Bryan-College Station Regional Association of REALTORS® office at 979-846-3751.
After I submit a complaint, what happens next?
- A copy of the ethics complaint will be sent to the respondent(s) for a written response.
- The complaint will then be sent to the TAR Grievance Committee assigned to this complaint for review. The TAR Grievance Committee, which functions much like a grand jury, will then review the complaint request (and response, if any).
- If the TAR Grievance Committee refers the complaint for a hearing, the parties will be advised of the referral. The respondent will be requested to submit a written response if one has not already been filed.
- If the TAR Grievance Committee determines that a hearing is not warranted, the parties will be advised that the matter has been dismissed and notified of the opportunity to appeal the TAR Grievance Committee’s dismissal to the local Board of Directors.
- If the Grievance Committee determines that a hearing is warranted, the parties will be advised of the date, time, and place of the hearing subsequent to having an opportunity to challenge any of the hearing panelists for cause.
- During the hearing, the parties have an opportunity to present their positions. Parties may exercise their right to bring witnesses and/or attorneys to the hearing. The standard of proof on an ethics hearing is clear, strong, and convincing evidence.
- The Hearing Panel’s ethics decision is transmitted to the parties. Either party may file an ethics appeal or rehearing request with the President of the local Association, but the complainant may only appeal on a procedural basis.
- The local Board of Directors, either on an ethics appeal or after the ethics appeal period has expired, renders its final decision, which will in turn be transmitted to the parties.
The information contained above has been summarized and provided for your use as a quick reference. For more information on Code of ethics enforcement procedures or to review the complete Code of Ethics and Arbitration Manual, please contact the Association at 979-846-3751.